NHTSA Complaint #11719668 — 2016 LEXUS GS

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number 11719668
Vehicle 2016 LEXUS GS
Component UNKNOWN OR OTHER
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State TX

Consumer Description

I own a 2016 Lexus GS 350 and noticed in 2018 that the dashboard had a sticky substance not realizing the dashboard of my car was indeed melting! It looks terrible! People get in my car and ask, "What happen to your dashboard?" I live in Houston, Texas where temperatures reach upper 90s even 100s which affects my visibility while driving due to the glare reflected on windshield with melting dashboard. With research it's unfortunate Lexus has not sent out recall notice on this matter. I am all too familiar with a melting dashboard of vehicle as my 2008 Toyota Camry LE had this issue. With time Toyota issued recall notices to owners and promptly resolved by dealership. I express my concern with this issue and I am very surprised that this has not become a recall for Lexus owners. This is not at all safe! It should not take a traffic accident, injury, or death (Lord, forbid) before something is to be done. I can't afford to replace a whole dashboard that should be taken care of by Lexus due to poor manufacturing. This is very much a vehicle safety hazard and appreciate attention to the matter.

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