NHTSA Complaint #11719069 — 2011 LEXUS IS VISIBILITY/WIPER

Complaint Details

ODI Number	11719069
Vehicle	2011 LEXUS IS
Component	VISIBILITY/WIPER
Date of Incident	February 8, 2024
Date Filed	February 19, 2026
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

The dashboard on our vehicle has started to "melt." While there was a warranty enhancement program in the past (we did not receive notice), the problem has developed after the window for repair closed. This is a true safety issue now as visibility from the front windshield is hindered due to reflection. The dealer has asked us to contact Lexus and Lexus will not help us anymore, stating this is an out of pocket repair. Given that this is a known defect and a potentially serious safety issue, I urge you to initiate a true recall.

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