NHTSA Complaint #11719053 β 2020 BUICK ENCLAVE
FUEL/PROPULSION SYSTEM issue reported to NHTSA
Complaint Details
| ODI Number | 11719053 |
| Vehicle | 2020 BUICK ENCLAVE |
| Component | FUEL/PROPULSION SYSTEM |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | GA |
Consumer Description
Dear NHTSA Safety Team, I am submitting a formal safety complaint regarding my 2020 Buick Enclave (VIN: [XXX] ). My vehicle has experienced repeated engine shutdowns while driving, creating a serious safety hazard. Vehicle & Incident Details: * Make/Model/Year: 2020 Buick Enclave * VIN: [XXX] * Mileage: ~116,834 miles (purchased at ~62,000 miles, used) * Purchase Date: [Insert Month/Year] * Dealer: Kyle Durrence Claxton Dealership Repair History: * First repair attempt: TPMS system * Second repair attempt: Connector assembly block * Total out-of-pocket spent: $4,000+ * Despite these repairs, the vehicle continues to shut off unexpectedly while driving. Safety Impact: * Engine shuts off while the vehicle is in motion, creating a risk of collision. * Vehicle is my only mode of transportation. * Dealership has not provided a loaner vehicle. Additional Concerns: * I have discovered forged signatures on my original finance/loan paperwork from the dealership, which I previously reported to the dealership General Manager without response. Requested Action: I request that NHTSA record this safety issue, investigate the repeated engine shutdowns, and consider whether this defect warrants a recall or further manufacturer action. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
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