NHTSA Complaint #11719046 — 2024 VOLVO S60

The contact owns a 2024 Volvo S60. The contact stated that the radio screen was blank while driving at various speeds. The system rebooted independently soon after the failure; however, the failure reoccurred. Due to the failure, there was no access to the safety features in the vehicle. In addition, several other safety features failed to operate as needed; however, the vehicle lost motive power without warning. The vehicle was taken to the dealer on several occasions; however, the dealer could not duplicate the failure. The dealer performed several software updates on the vehicle; however, the failure persisted. The contact stated that while driving at various speeds, the failure became more frequent and more dangerous because the failure mostly occurred while driving on the highway. The manufacturer was notified of the failure on several occasions; however, the contact was not provided assistance. The vehicle was not repaired. The failure mileage was approximately 13,000.