NHTSA Complaint #11718810 — 2019 CHEVROLET TRAX

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11718810
Vehicle 2019 CHEVROLET TRAX
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MN

Consumer Description

One of the first things I've noticed about my car is in the summer, when it's at least 75 degrees, my transmission will hesitate while speeding up. In march of 2024, my check engine light came on, i brought it into chevy and they said i needed a new turbo, so i asked them about a loaner car in the meantime while it gets fixed, they said no. they were on backorder for my turbo. So they told me to keep driving it while the part gets delivered. I did that. Eventually my turbo came in, brought my car in, they took it, put a new turbo in. When I went to get my car, I test drove it on the highway, speeding up slowly, and while doing that, I blew my engine. I lugged it back by going 20 mph back to the shop, luckily it was just off the highway. I brought it back and told them something happened, they checked it out and let me know that my engine, exhaust and all the needed components are broken. They finally decided to give me a loaner car, although I did have to fight for it a little bit at the end of my car getting finished, they wanted me to pay $1200. I refused as them having me drive my car while its broken is not a good idea and not my fault that it blew. I argued my side and got it down to $600. the next month on the 16th, i stopped to get gas and when i left the gas station, while speeding up, my car comes to an almost dead stop, so i pull it over, all lights on dash flashing, and car will not turn over. got it towed and they changed battery. a year later, my check engine light comes on again, I scan the code, it's the turbo. But it goes away. In January my temp sensor went out and my car said it was overheating as I was driving on the highway with no dash lights. 13th of february, my engine light came on while on my way home. I brought it to a local small shop Where they told me I need a new turbo again.

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