NHTSA Complaint #11717914 — 2019 AUDI A7

My 2019 Audi A7 was brought to Audi Dallas on January 20, 2026, for a manufacturer safety recall involving a software update (Recall 90TV / NHTSA 25V900). During or immediately following the recall repair, the vehicle developed persistent safety system failures, including rear backup camera malfunction and repeated safety warning alerts. As a result of these recall-related failures, the vehicle has been out of service for a cumulative total of approximately twenty-four (24) days. Audi and the authorized dealer have been unable to diagnose or permanently correct the issue despite extended possession of the vehicle and multiple repair attempts. The failure of the rear camera and related safety systems creates a clear safety risk, particularly during reversing and low-speed maneuvers, and defeats the purpose of the safety recall. Communication from the dealer has been delayed and ineffective, and Audi of America has not provided a timely resolution. I am reporting this issue because the recall repair appears to have introduced or failed to correct a safety defect, leaving the vehicle unreliable and unsafe to operate. I am requesting NHTSA review this matter for potential investigation, recall remedy inadequacy, or expanded corrective action.