NHTSA Complaint #11717871 — 2023 FORD F-150

The bolt related to this recall inevitably broke on 11/23/25 at 43,842 miles. Ford of Upland took my truck and provided me with a loaner vehicle for about a month and a half, until demanding that I return the loaner vehicle. I had no choice but to take my truck back as I do not have a second vehicle, and they didn’t offer me a solution. At the time of writing this, I have put ~800 miles on the truck since the bolt sheared off. It is now making a terrible noise from the rear end, which I have expressed to Ford of Upland, Colley Ford, and Ford Customer Service.. with no resolve. Ford Customer Service told me over the phone that they are “hoping” to have the parts to fix my truck in Q3 of this year (2026). I purchased this truck as it fit my everyday needs. I often tow which made this truck a good candidate. As I understand, the truck is not currently safe to drive, and definitely not capable of towing. Not having a capable truck is unacceptable. It seems that Ford is incapable of providing a reasonable solution. The truck has been “out of service” since 11/23/25, nearly 3 months at the time of writing this.