NHTSA Complaint #11717863 — 2023 LEXUS IS

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number 11717863
Vehicle 2023 LEXUS IS
Component STRUCTURE:BODY
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State GA

Consumer Description

I am reporting a recurring front bumper cracking and separation issue on my Lexus IS 500. A crack developed at the front bumper seam directly adjacent to the passenger-side headlight assembly. The crack originates at the bumper mounting/retention area near the headlamp and appears to be stress-related rather than impact-related. There is a known Lexus Technical Service Bulletin addressing front bumper sag and improper retention on this model. Multiple other Lexus IS 500 owners have reported similar cracking and separation in the exact same location, including vehicles that have not been modified or involved in collisions. My concern is that: The crack appears at a structural mounting point of the bumper. Continued stress or separation may compromise bumper retention. Progressive separation could create risk of partial bumper detachment at highway speeds. The issue occurs adjacent to the headlight assembly, raising potential concern for lighting alignment or mounting stability if the condition worsens. This does not appear to be isolated cosmetic damage but rather a recurring stress point at the bumper mounting seam. If the bumper retention system is insufficient or prone to stress cracking, this could pose a potential roadway hazard if separation increases while driving. Given that Lexus has issued a Technical Service Bulletin regarding bumper sag/retention on this model, I am requesting that NHTSA review whether the front bumper attachment design presents a broader safety concern.

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