NHTSA Complaint #11717861 — 2023 FORD MAVERICK

"2023 Ford Maverick Hybrid (VIN: [XXX] ). The vehicle has a chronic 12V parasitic drain defect. Authorized dealer Champaign Ford City provided false information, stating software was current when it was not. This led to a 100% discharge in freezing temperatures, requiring multiple jump-starts to reach the dealer. This discharge destroyed a high-quality owner-purchased AGM battery. Despite Safety Recall 25S02 mandating no-cost battery replacements for these vehicles, the dealer charged me for a Ford battery. Safety concern: Vehicle unreliability in sub-zero temperatures and dealer failure to adhere to federal recall reimbursement guidelines." INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)