NHTSA Complaint #11717611 — 2019 GREENPOWER EV STAR BUS

On December 9, 2025, the California Highway Patrol (CHP) inspected my business passenger bus. The CHP found safety deficiencies with the emergency exits. The CHP inspector cited the vehicle as “out-of-service” and said that the vehicle could not be driven on public streets until the safety deficiencies were fixed, and then inspected by the CHP. I received the official CHP Report on January 13, 2026 by email. The report listed non-compliance with FMVSS 217 for emergency exits (see attached CHP Report). The emergency exits require too many actions to open. The only written instructions (in English) on the window emergency exits is in 1/16th inch writing on the window release handles, saying, “The emergency situations it is forbidden to open,” which does not make any sense and it is so small that it can hardly be read (see attached photo). I had my attorney inform the manufacturer and the dealer in writing (twice since I received the official CHP Report) but there has been no response from either the manufacturer or the dealer as of today (February 12, 2026) about how and when they will repair the problems that the CHP cited.