NHTSA Complaint #11717521 — 2025 AUDI Q5

LANE DEPARTURE: ASSIST issue reported to NHTSA

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Complaint Details

ODI Number 11717521
Vehicle 2025 AUDI Q5
Component LANE DEPARTURE: ASSIST
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

I am reporting a recurring safety defect in my 2025 Audi Q5 (VIN: [XXX] ). The vehicle has been in the dealership for approximately 42 non-consecutive days for repeated malfunctions of multiple safety systems.While driving, the vehicle displays warnings and disables the following systems: SOS, Adaptive Cruise Assist, Active Front Assist/Distance Warning, Lane Change Warning, Proactive Occupant Protection, Traffic Sign Recognition, Adaptive Light, Emergency Assist, High-Beam Assistant, Lane Departure Warning, and Distance Warning. These systems intermittently fail and become unavailable, triggering dashboard alerts and warning messages.Despite multiple repair attempts, the same failures continue to reoccur. The dealership has acknowledged the issue and stated that a fix exists; however, they advised that the necessary repair parts or software will not be available for approximately 3–6 months. I was instructed to take the vehicle back and continue driving it until the fix becomes available.I am extremely concerned about operating a vehicle with known unresolved safety defects affecting numerous driver assistance and crash prevention systems. The repeated failure of these systems significantly impacts the safe operation, reliability, and value of the vehicle. I am requesting investigation into this matter and the delay in providing a timely repair. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)

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