NHTSA Complaint #11717117 — 2017 FORD ESCAPE

Vehicle: 2017 Ford Escape, 1.5L Eco Boost Component/System: Engine/cooling system The engine in my 2017 Ford Escape experienced a failure due to coolant intrusion into the cylinders, which was diagnosed and confirmed by an authorized Ford dealership. The dealership advised that coolant intrusion is a known issue with this engine design and recommended full engine replacement, with an estimated repair cost exceeding $10,000. Prior to diagnosis, the vehicle exhibited rough idle, shaking, and intermittent check engine warnings. The condition worsened over time and posed a safety risk due to potential engine failure while driving, including hesitation and reduced acceleration. The vehicle has been properly maintained, and the failure was not attributed to neglect or lack of service. Ford Motor Company has acknowledged similar failures in this engine family through service bulletins; however, my VIN is not currently included in a recall or customer satisfaction program. The defective engine is available for inspection and remains unprepared due to the prohibitive cost of repair. I am submitting this complaint to document a suspected manufacturing/design defect that has resulted in premature engine failure and significant safety and financial impact.