NHTSA Complaint #11716684 — 2023 CHEVROLET SILVERADO 1500

The contact owns a 2023 Chevrolet Silverado 1500. The contact was driving at approximately 35 MPH, and the steering wheel was difficult to maneuver, causing the vehicle to veer off the road and crash into a tree and a steep ditch, where it came to a stop. The air bags did not deploy. The "Service Power Steering" message was displayed on the instrument panel. The contact sustained injuries, including arm lacerations. The contact did not seek medical attention. A police report was not filed. The vehicle was towed to an auto body repair shop to get a diagnosis; however, the vehicle was not diagnosed as of yet. A dealer was contacted and went to the auto body repair shop to diagnose the vehicle; however, the vehicle was not diagnosed. The vehicle was not repaired. The manufacturer was not notified of the dealer. The failure mileage was approximately 16,000.