NHTSA Complaint #11716622 — 2020 FORD F-150

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11716622
Vehicle 2020 FORD F-150
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

First incident my [XXX] daughter was driving my truck on the highway going 70mph, the truck went from 10th gear dropped all the down to first almost causing her to wreck the truck before getting to the side of the road, it has a lifetime warranty so took the truck to Jones Ford in Wickenburg Arizona, after several conversations with the warranty company wanting to deny the claim finally got the transmission warranty and was told they replaced the transmission, this truck still was not driving properly not shifting gears , dropping gears at high rate of speed, back to the dealership, they did some computer updates, picked the truck up drove still not right, decided to take it to a different deal shop Camelback Ford in Phoenix Arizona, they replace transmission again, this is at least 4-5 transmissions in this truck, The truck still is not driving properly it’s a hazard on the road could cause a wreck at anytime because the shifting is not right and unsafe, I have called the warranty company multiple times and Ford to take /buy this truck back, it has spent more time at the dealership in the last year then at my home, I continue to make my truck payments and have no truck, I will not let my wife or daughter drive this truck because of the safety and what could happen if they are on the highway doing high speeds and the transmission once again drops suddenly from 10th gear to first, it does not even shift properly from 3rd to 4th gear, it needs to be taken back by Ford Motor Company and not allowed to be on the road anymore, with the continuous attempts by dealerships to fix this and nothing has worked, I cannot continue to put myself my family and others on the road in danger because of the unknown outcome when driving this vehicle on the road, I have made many attempts between the warranty company , Ford and dealerships to help get this vehicle fixed or off the road and take it back with no luck, look up the history by the VIN to verify my complaints INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION AC

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