NHTSA Complaint #11716620 — 2025 HONDA PROLOGUE

The axles on my vehicle are defective. Every time I make a turn (left, right, or U-turn) the vehicle makes a loud clicking noise. I’ve taken the vehicle in 3 times. Initially, Honda promised to fix the issue, yet each time I’ve gone in they always come up with an excuse (1st time: we ordered the wrong part, 2nd time: sorry we wasted your time today, the part still isn’t in yet, 3rd time: unfortunately Honda has released a bulletin, they are urging us not to replace the axles because it doesn’t fix the issue/does not pose a safety threat) this is after 3 TIMES. Each time my car was kept ALL day. Each time I would drop my car off at 8 am, and by the time I’m being called by my Honda service rep it’s already past 5 pm. My time has literally been wasted MULTIPLE TIMES. Why would you contact me to bring the car in so many times if you knew you were never going to fix the problem to begin with? The bulletin that was shown to me was released on 12/19/25. The problem is, the date that I was in (my 3rd and final time) was on 1/27/26. So why would you string me along for over a month if you knew that bulletin had already been released? Completely diabolical. Honda wasted my time and refuses to fix the problem. This vehicle is an issue and EVERYONE knows it. All of the Honda Prologue forums literally say the exact same thing from owners of this vehicle (AXLE ISSUES). This is a safety hazard. Clicking axles are not normal on a BRAND NEW car. Ridiculous. I’ve even tried to get out of my lease and they are not allowing me to (without penalty of course). I’m mad at myself for even purchasing this car. Shame on you Honda!!!