NHTSA Complaint #11716537 — 2024 KIA EV6

on April 7, 2025, our 2024 Kia EV6 was towed away from our driveway after an ICCU failure the day before. The tow truck driver attempted to jumpstart it with a battery eliminator and he could not. He could not get it shifted into neutral and had to pull it up on the ramp with the back tires stationary, sliding up the ramp. They had it until we got it back just before April 22, and then on that day, it was towed away again because of a 12 V battery failure. If this first computer failure had happened while we were on the highway, we would have lost power in traffic. We were told that the replacement ICCU part which we received was a different model number than the first one, but I have heard on Facebook discussion groups that it is identical and just as likely to have a failure. Our Kia EV6 is a 2024 model, an extended battery version Wind AWD. Both the initial incident on April 6 and the second incident on April 21 happened just outside my garage after just backing the car out of the garage going maybe 5 mph. For some reason, the system will not let me upload a video of the first time it was towed up the ramp, only the second time when it was taken away for the 12 V battery failure, but it also would not drive in that condition. I include parts of texts with the Kia service center. It took them one week to be convinced that it was, indeed, the ICCU.