NHTSA Complaint #11716264 — 2022 GRAND DESIGN SOLITUDE

While performing a factory recall on the RV, the mobile RV tech discovered underlying issues. He suggested that we get an in-depth evaluation. I contacted and dropped the RV at the shop for diagnosis. The shop discovered extensive frame damage (weld break) at the main beam connecting the pin box and also total frame break and separation on the upper deck floor support. There is substantial floor sagging above the outriggers extending from the living area through the back of the RV. The whole rear of the RV is sagging, causing wall cracking and slideout damage. The shop also measured a considerable deflection (pin box to front bottom frame) while performing the manufacturer's instructions for the measurements. The manufacturer has denied our claim and we are tasked with getting home to permanently park the RV. The manufacturer communicated with the shop regarding their finds and the denial, but has not contacted me in any way. All recalls/TSBs have been performed. The rear TSB has not fixed the rear frame sagging and the front TSB was not 100% completed by a dealer, in that several lag bolts were not replaced and none of them had adhesive applied. We have been fortunate that we have had no doors open while traveling. I composed a list of the items we found and submitted it with photos to the manufacturer. They said that the RV qualified for the "Customer Satisfaction Campaign" and that it should take ~1hr for a visual inspection. They only paid 0.10 hrs.