NHTSA Complaint #11716197 — 2026 HONDA CR-V

The infotainment display on my [2025/2026] Honda CR-V became stuck in an extremely dim state during daylight hours. While the menus, maps, and settings were nearly illegible, the backup camera continued to display at full, normal brightness when shifted into Reverse. I attempted a full system reboot (holding the power/volume knob) and adjusted the physical brightness dial on the instrument cluster, but the screen remained locked in the dim state. The system did not return to normal functionality until the vehicle was parked and shut off overnight. This indicates a deep software logic error that resists manual resets and only clears after a prolonged power-down cycle. This failure resulted in a significant safety hazard. The dimness rendered the navigation system unusable, causing extreme driver distraction as I had to take my eyes off the road to attempt to read the screen. The unpredictable nature of this glitch means it could recur at any time, potentially disabling access to critical vehicle safety information or navigation during transit. I performed a manual software reboot and cycled the ignition multiple times, yet the screen remained dim. The hardware clearly had the capacity for full brightness (as evidenced by the backup camera), but the software refused to restore daytime levels for any other function until the car performed a "deep sleep" cycle overnight.