NHTSA Complaint #11715875 — 2022 LINCOLN NAUTILUS

The contact owns a 2022 Lincoln Nautilus. The contact stated that while another person was driving approximately 15-50 MPH, the vehicle sputtered and jerked. The vehicle was driven to the workplace, and the contact attempted to test-drive the vehicle. The contact stated that upon starting the vehicle and shifting to drive, there was delay while responding, with a clunking sound coming from the vehicle. The contact stated that the vehicle failed to shift into gear the following day. The contact stated that upon shifting to reverse, the vehicle jerked forward, and upon shifting to park(P), there was a delay before the vehicle responded. There was a delay after shifting out of park(P). There was no warning light illuminated. The vehicle was towed to the dealer, where several internal diagnostic trouble codes were found. The dealer determined that the transmission had failed and needed to be replaced. The contact related the failure to NHTSA Campaign Number: 22V413000 (Power Train). The vehicle was not repaired. The manufacturer was notified of the failure, but no assistance was provided because the VIN was not included in the recall. The failure mileage was approximately 149,200.