NHTSA Complaint #11715779 — 2025 JEEP GRAND CHEROKEE

While driving at highway speed, I accidentally brushed one of the paddle shifters on the steering wheel. This immediately forced the transmission into a lower gear, causing the engine to rev very high. I had to pull over on the highway shoulder to figure out how to return the vehicle to normal automatic Drive. This situation felt unsafe and distracting, especially in traffic. I contacted my local Jeep service department to ask whether the paddle shifters can be disabled or if there is a software setting to prevent accidental engagement. I was told there is no way to disable this feature. Given how easy it is to trigger unintentionally, I’m concerned this could lead to unsafe situations for other drivers as well.