NHTSA Complaint #11715737 — 2025 GMC SIERRA 1500

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number 11715737
Vehicle 2025 GMC SIERRA 1500
Component POWER TRAIN
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MO

Consumer Description

I was driving and the engine abruptly stalled. The truck self-shifted to Neutral. Once stopped, I shifted to Park to attempt a restart. It would not crank. I was on a 2-lane road so I did not have a shoulder. Once I realized it would not restart I tried to shift to Neutral so I could push it to a subdivision road about 50 yards away only to find out my transmission has no ability to shift to Neutral (the dealer confirmed this later). So I was stuck on the road for hours just over the crest of a hill with people coming up on me and my family at 50mph. It was a windy 10 degrees so we could not wait on the side of the road where we would have been safer. This is how people get killed; being stopped where people can't see you and do not expect you to be stopped. Why can I not get the truck off the road? If this happened on an 8-lane highway how would I get to a shoulder, even after traffic had stopped behind me? On top of all that, the problem with the truck ended up being an engine bearing failure (per the dealership service dept) that is a known problem with this engine and truck build date. General Motors needs to proactively diagnose and get these engines replaced before someone gets hurt. There is a TSB issued for the bearing issue but when I asked my dealer about it a month ago, before the failure, they acted like they knew nothing about it and told me to bring it in if I hear noises. If they had offered to check the crankshaft endplay when I asked about it ( as the TSB suggests), I may not have gotten stranded and my family's safety put at risk. There were no warning lamps, and no strange noises before the engine seized. My fuel economy had decreased by about 20% in the last month but that may be from cold weather operating conditions. I have a separate electrical issue that I've been chasing down and I assumed this stall condition was related to that. But the dealer confirmed this was a bearing failure.

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