NHTSA Complaint #11715407 — 2022 CHEVROLET SILVERADO 1500

A recurring malfunction occurs with the infotainment/radio and rear backup camera display. The rear backup camera view remains stuck ON while driving forward in DRIVE at speeds over 20 mph, including highway speeds. The system also cycles between screens (including switching to the camera view), and the infotainment freezes and becomes unresponsive (loss of screen/control). Audio playback and hands-free calls become staticky/distorted. These events create a serious driver distraction and safety risk while driving. This has occurred multiple times, including during long-distance driving, and has been significant enough that I have had to pull over to the side of the road multiple times. In multiple incidents, the system did not recover until I pulled a fuse to reset/shut down the system so I could continue driving safely. The unit remains powered ON after the vehicle is turned OFF and exited. There is also a history of battery drain/no-start events requiring jump starts. No warning lights or warning messages are displayed before or during the failure; the system becomes unresponsive and behaves unpredictably. The problem is intermittent and has occurred multiple times over the life of the vehicle, including after a head unit replacement. Dealers have documented the concern on repair orders; during the most recent visit the dealer noted no diagnostic trouble codes (DTCs) stored.