NHTSA Complaint #11715352 — 2018 CHEVROLET SILVERADO 1500

The contact owns a 2018 Chevrolet Silverado 1500. The contact stated that upon cold starting the vehicle, there was an abnormal ticking sound coming from the vehicle. There were no warning lights illuminated. The local dealer was contacted, and suggested that a diagnostic test be performed. The contact called two other local dealers, Herndon Chevrolet Service (5617 Sunset Blvd, Lexington, SC 29072) and Jim Hudson Chevrolet Service (111 Newland Rd, Columbia, SC 29229), but the vehicle was not diagnosed or repaired. The vehicle was taken to two independent mechanics and was diagnosed with engine failure. The manufacturer was contacted and offered a gift card towards the purchase of another vehicle. The failure mileage was approximately 70,000.