NHTSA Complaint #11715052 — 2026 LUCID AIR

The contact owns a 2026 Lucid Air. The contact stated that the heating system failed to blow hot air as intended. The contact stated that upon engaging the windshield wipers, the windshield wipers failed to engage or disengage automatically as needed, which required the contact to continuously press the windshield wiper button. Additionally, while charging the vehicle at a dealer charging station, the message "Unable to Authenticate - Please Take the Plug out and Plug in Again" was displayed. The contact was unable to disconnect the charging cord after several attempts. Technicians at the dealer attempted to disconnect the charging cord, but the attempts were unsuccessful. The manufacturer was contacted and advised to engage the charging cord emergency release and to reboot the computer software. The contact and the technicians followed the instructions; however, the charging cord could not be released. The vehicle remained parked at the dealer's charging station. The contact stated that the failure had occurred in extremely cold weather. The manufacturer was notified of the failure, and several complaints were filed; however, no further assistance was provided. The vehicle was not diagnosed or repaired. The failure mileage was approximately 6,062.