NHTSA Complaint #11714998 — 2017 CHEVROLET TAHOE

The vehicle’s infotainment touchscreen intermittently malfunctions due to apparent LCD ghosting or phantom touch inputs. The system registers commands without driver interaction, resulting in unpredictable and uncontrollable behavior. The failure presents as: •Ghost touches and phantom screen inputs •Uncommanded radio, media, and menu changes •Audible warning or confirmation beeps without driver input •Sudden and unexplained changes to the instrument cluster display •Periods of complete touchscreen failure •Loss of reliable control of audio, navigation, and vehicle settings These events occur while the vehicle is in motion and without warning. The driver is unable to stop or override the inputs, forcing attention away from the road in an attempt to correct or understand the malfunction. No warning lights are present prior to or during the failure. This condition creates a significant driver distraction and represents a safety hazard. The infotainment system is integrated into core vehicle functions, and its failure directly interferes with safe operation. In some instances, the system becomes unusable altogether. The issue is intermittent, difficult to reproduce on demand, and not resolved by restarting the vehicle. Based on the symptoms, this appears to be a hardware-related touchscreen or digitizer failure rather than user error. Given the prevalence of many similar reports involving GM infotainment systems exhibiting ghost touch behavior, this condition may represent a broader defect affecting this platform and model year range. Re: Touch Screen has a mind of its own - Page 4 - 2014 - 2019 Silverado & Sierra - GM-Trucks.com. I am requesting that NHTSA evaluate this issue as a potential safety defect due to loss of driver control, unintended system inputs, and ongoing driver distraction.