NHTSA Complaint #11714995 — 2020 MAZDA CX-9

UNKNOWN OR OTHER issue reported to NHTSA

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Complaint Details

ODI Number	11714995
Vehicle	2020 MAZDA CX-9
Component	UNKNOWN OR OTHER
Date of Incident	March 1, 2025
Date Filed	February 2, 2026
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	DE

Consumer Description

The information screen is getting 'spider cracks" spreading across the face and turning opaque making the information unreadable. Mazda is apparently aware of this defect and issued a TSB for earlier models. Dealers were unhelpful and quoted $1000 - $3000 to repair depending on the VIN.

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