NHTSA Complaint #11714853 — 2020 FORD F-150

I am writing to provide supplemental information regarding my existing safety complaints (IDs XXXand XXX). This update concerns a documented failure by Ford’s authorized dealer network to perform mandated Customer Satisfaction Programs (CSPs) that directly correlate to the catastrophic powertrain failures I have experienced. Timeline and Documentation of Failure: • August & September 2025: As previously reported, my vehicle suffered sudden "Reduced Power" malfunctions while in motion (P0734/P07F7), leading to a full transmission replacement. Discovery of Non-Disclosure: My records now confirm that on November 11, 2022—just weeks before I purchased this vehicle as a Ford Blue Advantage Gold Certified unit—CrossRoads Ford (Dunn, NC) documented that 21N03 (Cam Phasers), 21N08 (PCM Reprogram), and 21M06 (Tailgate) were outstanding. • Breach of Duty: Despite this knowledge, the dealership sold me the vehicle on December 3, 2022, without completing these safety-related service actions. Furthermore, as the registered owner, I never received the required notification from Ford Motor Company regarding the 21B10 program or its supplements. Safety Implication: The failure to apply the 21B10/21N08 updates directly contributed to the mechanical failure of the cam phasers and transmission. This resulted in the vehicle entering "Limp Mode" during highway operation, creating a severe risk of rear-end collisions due to the sudden loss of motive power. I request that these facts be added to my existing case files. The lack of manufacturer oversight regarding "Certified" vehicle standards has resulted in a vehicle that was represented as safe and fully maintained while actually harboring known, unaddressed mechanical defects.INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)