NHTSA Complaint #11714439 — 2025 HYUNDAI TUCSON

The contact rented a 2025 Hyundai Tucson. The contact stated that the vehicle would stop and would restart independently while driving. The contact stated that while attempting to reverse, the vehicle failed to respond on several occasions while the gear shifter was in reverse(R). The contact stated that the failure occurred while there was a vehicle parked behind the vehicle or further away. There was no warning light illuminated. The rental company was informed of the failure. Additionally, the contact stated that upon shifting to reverse on one occasion, the vehicle responded, but unintendedly accelerated. The contact stated that upon depressing the brake pedal, the brake pedal was stiff and failed to respond, causing the vehicle to crash into an unoccupied parked vehicle. The contact stated that the distance between the two vehicles could fit two parked vehicles. The contact stated that her teenager was occupying the front passenger's side seat during the incident. The contact stated that the front passenger's side and driver's side seat belts failed to restrain the passengers as needed, causing both passengers to use their arms to protect themselves. The police officers arrived at the scene but did not file a report. Both passengers sustained arm, neck, and head pain but declined to be transported to the hospital by ambulance. The contact stated that the gear shifter was locked after the crash and required two hands to move to park(P). The rental company was informed of the failure. The contact was able to drive the vehicle back to the residence. The vehicle was driven to the Rental Company the following day. No further information was available. The dealer and the manufacturer were not notified of the failure. The failure mileage was 24,292.