NHTSA Complaint #11713508 — 2020 HONDA ODYSSEY

LANE DEPARTURE: ASSIST issue reported to NHTSA

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Complaint Details

ODI Number 11713508
Vehicle 2020 HONDA ODYSSEY
Component LANE DEPARTURE: ASSIST
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

After purchasing my 2020 Honda Odyssey EX-L in July 2025 (had approximately 58,000 miles), in January 2026 (current mileage approximately 66,000 miles), it suddenly displayed multiple indicators on the dash, including 'ACC', 'LKAS', 'Brake System', 'Auto High Beam Problem', and 'Collision Mitigation'. My local mechanic indicated the cause was the collision radar system, but it needed to be calibrated at a Honda dealership. My local Honda dealership indicated the problem code as 'U3000-49 Internal Camera Malfunction', necessitating that the multi-purpose camera be replaced. The total repair cost was $2,104.99. Online research shows that this is a common issue with this model year. If the cause is due to a camera malfunction or disrepair, and it impacts the safety of myself and others in the vehicle, why is this not considered a valid reason for a recall? I shouldn't be responsible for a costly repair that didn't result from any mechanical issue or mistreatment on my part. Because of the safety implications, this should be a Honda recall, and I should be reimbursed for the repair cost.

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