NHTSA Complaint #11713500 — 2021 HONDA PASSPORT

During a winter storm in approximately 10°F weather, my vehicle became immobilized due to a no-start condition. The starter initially engaged and cranked the engine several times, then failed and would only free-spin without turning the engine. After this occurred, the vehicle could not be shifted into neutral because it is equipped with an electronic shift-by-wire transmission. The only method to move the vehicle requires a proprietary Honda mechanical neutral-release tool (07AAA-TZ3A100). This tool was not supplied with the vehicle, was not available to the owner or responding tow operators, costs over $200, and local Honda dealerships do not carry it in stock. As a result, it was not possible to obtain the tool in an emergency situation. Two flatbed tow trucks responded. Both operators stated the only way to load the vehicle would be to drag it while locked in park, which would likely cause damage to the transmission, drivetrain, or tires. This was not a safe or acceptable option. As a result, occupants were stranded from approximately 1:00 PM until 6:30 PM in 10°F weather with no heat, because the vehicle could not be moved. A single common mechanical failure should not render a vehicle completely immobile with no accessible emergency override. Requiring a costly, proprietary tool that is not provided with the vehicle and not available to dealers or emergency responders creates a serious safety risk due to cold exposure and inability to move or clear the vehicle during emergency conditions.