NHTSA Complaint #11713187 — 2022 GMC YUKON

I purchased a Yukon Denali 6.2L in March of 2022 brand new from Bob Johnsons in Rochester NY. On [XXX] at 12,577 miles the engine went through a catastrophic failure, while driving, the vehicle began to make very loud noises. The vehicle was taken to Bob Johnsons GMC 4389 West Ridge Road Rochester, NY 14626. The repair notes #3 main bearing thrust portion had come apart. The vehicle was out of service from 4/3/2023 to 4/19/2023 for engine replacement. On [XXX] at 50,244 miles on the vehicle, I was driving down a busy highway during holiday traffic and the vehicle went into neutral and would not start, we immediately turned the flashing lights on, unrolled the windows and began to show distress to ensure we were not hit by passing cars. We made it to safety and called Onstar for assistance, on this occurrence due to the vehicle not starting we were unable to get the vehicle back in to the neutral position to be able to roll the vehicle. The vehicle was towed to Bob Johnsons GMC due to the Thanksgiving holiday, the vehicle was brought in 11/28/2025, and deemed to need another engine replacement. On November 28th I called to file a claim with General Motors and was called back by Stephanie on November 29th and was told they would get back to me if they had any options as now this is the 3rd engine replacement. On December 3rd, a new woman called also named Stephanie and advised me they were still undergoing options, as I requested a Buy Back with Trade Assistance. On December 9th, my final call from General Motors advisor Stephanie, I was told I do not qualify for a buy back because I placed too many miles on the vehicle between engine failures. The vehicle was out of service from 11/26/26-12/29/26 for engine replacement. On [XXX] 2 weeks and 4 days after the vehicle going back into service, the engine failed again, only driving approximately 245 miles. I am currently waiting on the 4th engine replacement with no updates. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6