NHTSA Complaint #11713054 — 2026 RAM 1500

Dealer Information: Mac Haik Chrysler Dodge Jeep RAM – Jackson 5395 Interstate 55 North Frontage Rd Jackson, MS 39206 Phone: (601) 633-4954 Manufacturer Case Reference: RAM Customer Care Case #[XXX] Description of Safety Concern: My vehicle is currently at the authorized RAM dealer listed above for warranty repair. During the repair, the dealer removed the hood scoop assembly. The hood scoop assembly on this vehicle houses the three amber identification lamps required under FMVSS 108 for vehicles over 80 inches wide. On Friday, I was informed by Arthur Brown, III (Service Consultant) at the dealership that I could pick up and operate the vehicle while it remained disassembled, as the hood scoop assembly had been removed and the replacement part was still on order. The vehicle is registered to a business and used for work. The dealership provided a full-size passenger car as a rental, which is not comparable to the truck I brought in for service. When I explained that I require a truck for business use and requested a comparable replacement, the dealership declined to provide a truck rental and instead indicated that I could drive my own vehicle in its disassembled condition. I declined to take possession of the vehicle due to safety and legal compliance concerns, as operating the vehicle without the hood scoop assembly installed would mean the required amber identification lamps would not be present. Additionally, the dealer informed RAM Customer Care that the vehicle repair was complete, which was not accurate. The part remains on order and the vehicle is not fully reassembled. I am submitting this report because releasing or operating the vehicle in this condition would be unsafe and non-compliant with FMVSS 108. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)