NHTSA Complaint #11712707 — 2017 FORD ESCAPE

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11712707
Vehicle 2017 FORD ESCAPE
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State CA

Consumer Description

My engine light went on and the car was shaking, stumbling. When I took the car to the dealership, and then to another shop, it was reported that the gas analyzer showed presence of combustion gases in the coolant system. The coolant present in cylinder is due to coolant intrusion that is a defect from factory. Ford refused to fix the problem because they would only fix the problem for cars with less than 84,000 miles and I was told by a representative at the dealership that recall letters were sent but only to those customers who presented with this issue between 2015 and 2019 or before that mileage. I never received any notification that this was an issue, or I would have brought my cay in. Now, I cannot afford a new engine and I have been left without a car since the incident, which was almost a year ago.

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