NHTSA Complaint #11712663 — 2023 ENTEGRA LAUNCH

This complaint concerns failure to provide a remedy for multiple active NHTSA safety recalls, resulting in a vehicle that has been determined unsafe and inoperable. The vehicle is subject to NHTSA Safety Recall 24V-160 involving the house battery relay / contactor. During a January 7, 2026 call between the servicing dealer (Lazy Days) and Jayco / Entegra technical support, the battery system was diagnosed as having a stuck contactor with no 12V output. Jayco / Entegra technical guidance instructed the dealer to shut down the battery and specifically advised that the battery should not be turned on or charged. The dealer was further instructed that the coach should remain at the dealer until a replacement could be obtained. As a result of this instruction, the vehicle has been rendered unsafe and inoperable. No manufacturer-directed repair or replacement timeline has been provided. In addition, the vehicle is also subject to NHTSA Safety Recall 24V-312 involving the fuel tank mounting bracket. This recall likewise requires dealer-performed remediation. No repair timeline or remedy has been provided for this recall either. Despite repeated contact with Jayco / Entegra, the manufacturer has stated that the vehicle is out of warranty and has declined to provide a manufacturer-directed remedy, referring the matter to a component supplier. Warranty expiration has been cited despite the existence of active safety recalls and a documented instruction not to operate the vehicle. The vehicle has been left at the dealer with no repair path, no timeline, and no safe method of operation despite active safety recalls. This complaint is submitted due to failure to provide a timely remedy for active NHTSA safety recalls.