NHTSA Complaint #11712542 — 2025 TOYOTA HIGHLANDER

The contact owns a 2025 Toyota Highlander. The contact stated while driving at an undisclosed speed, there was an abnormally strong odor entering the cabin of the vehicle through the vents. The windows were rolled down due to the obnoxious odor. The vehicle was taken to the dealer and the contact was informed that the vehicle was tested for leaks in the exhaust; however, no leaks were found. The contact was informed that the fumes were possibly from burning wires or a new vehicle odor because the vehicle was a brand-new vehicle. In addition, the contact was offered the option to trade the vehicle in for a new vehicle. The contact stated that the odor was extremely strong and foul, and the odor stuck to clothing and the contact’s skin. In addition, the contact described the odor as an old lawnmower or snow blowing odor. The contact was advised by the state Attorney General Office of Illinois to contact NHTSA Hotline to report the failure. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure. The failure mileage was approximately 100. The VIN was not available.