NHTSA Complaint #11712466 — 2025 RAM 2500

The contact owns a 2025 Ram 2500. The contact received notification of NHTSA Campaign Number: 25V882000 (Air Bags, Electronic Stability Control (ESC). The vehicle was taken to a local dealer for the recall repair. The dealer informed the contact that the software update failed, and the vehicle was not repaired. The dealer called in a technician from the manufacturer to update the software; however, the update failed again. The vehicle was not repaired. The contact was advised by the dealer to come back in a month, and the dealer would attempt the software update again. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was not informed of the issue. The contact had not experienced a failure.