NHTSA Complaint #11712409 — 2021 AUDI SQ7

The contact owns a 2021 Audi SQ7. The contact received notification of NHTSA Campaign Number: 25V201000 (Electrical System). The contact scheduled an appointment with a local dealer; however, the dealer advised the contact that the USB ports needed to be repaired to complete the recall repair. The contact had never used the ports and was unaware of the failure prior to the recall notification. The vehicle was not repaired. The manufacturer was informed of the failure and referred the contact back to the dealer for assistance. The failure mileage was approximately 46,000.