NHTSA Complaint #11712389 — 2019 NISSAN NV200

The contact owns a 2019 Nissan NV200. The contact received notification of NHTSA Campaign Number: 25V676000 (Fuel System, Gasoline), and the vehicle was taken to the dealer for the recall repair; however, the dealer informed the contact that the interior of the modified vehicle needed to be emptied at the owner's expense, prior to the recall repair. The dealer informed the contact that the modified floor was covering the easy point of access to perform the recall repair. The contact stated that the modifier of the vehicle had modified the vehicle in collaboration with the manufacturer, and the manufacturer had advertised a similar modified vehicle at an international car show. The contact stated that the manufacturer had exceeded a reasonable amount of time for the recall repair. The manufacturer was made aware of the issue and informed the contact that the expense would be covered if the contact could prove that the modifier of the vehicle had modified the vehicle in collaboration with the manufacturer. The contact had not experienced a failure.