NHTSA Complaint #11712188 — 2024 KIA TELLURIDE

FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL issue reported to NHTSA

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Complaint Details

ODI Number 11712188
Vehicle 2024 KIA TELLURIDE
Component FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State PA

Consumer Description

I leased this vehicle brand new in 2023 within a month my screen with my speedometer went black and I had called the dealership and they told me to unhook the neutral on my battery to reset the computer, it did work. And then anytime it rained got cold snowed or the roads were wet All my accident on avoided systems would say there's a problem and they would be disabled. I text the sales manager several times so between that and me having to unhook the neutral in the battery to reset my speedometer I was getting a little upset I took it to the dealership and they said there's no trouble codes and I said exactly because I unhooked the neutral which clears the trouble codes they had it for over a week and put 300 mi on it and told me they couldn't find anything wrong and because there was no trouble codes Kia would not do anything about it. I had it down there again for a recall told the service manager and he said just think of it this way it's like having your truck back where you didn't have all those when it goes out and laughed. I had emailed Kia corporate several times and they said I needed to take it to the dealer and the dealer said there's nothing they could do because there's no error codes but even this morning January 20th 2026 on my way to work no snow rain or anything and everything shut down again. The dealer sells manager has many text messages with the images of my dashboard and the warning lights. It just amazes me how the dealer in State college blames Kia and Kia tells me to have the dealer look at it because I've only had it there once which is absolutely not true I had it there a few times discussing it but because one was a recall and the other was an oil change they're not counting that

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