NHTSA Complaint #11712108 — 2020 GMC SIERRA 1500

The contact owns a 2020 GMC Sierra 1500. The contact stated that while driving at an undisclosed speed, the engine seized. No warning lights were illuminated. The contact disabled the stop-to-start feature, and the failure ceased. The vehicle was taken to the dealer, and the contact was informed that the repair was not covered under recall. In addition, the contact was informed that the vehicle needed to remain with the dealer for two weeks while performing diagnostic tests on the vehicle. The contact was unable to be without a vehicle for two weeks. The vehicle was the only means of transportation. The contact stated that the failure was a known failure with the vehicle and that the manufacturer needed to repair the vehicle. The vehicle was not diagnosed or repaired by an independent mechanic or dealer. The manufacturer was made aware of the failure, and a case was filed. The contact was informed that the repair was not covered under the recall. The contact was advised to take the vehicle to the dealer for a diagnostic test. The failure mileage was approximately 123,000.