NHTSA Complaint #11712055 — 2019 KIA SORENTO

The contact owns a 2019 Kia Sorento. The contact stated that the vehicle was consuming an excessive amount of engine oil, and oil needed to be added to the engine every 30 days. Additionally, the vehicle was difficult to start, and there was an abnormally strong fuel odor inside the cabin of the vehicle at start-up. The vehicle was taken to the dealer, where the fuel pump, the starter, and the timing chain cover were replaced; however, the excessive oil consumption persisted. The vehicle was taken to the dealer, where the contact was informed of an unknown engine recall and that the engine could seize. The dealer replaced the engine; however, the engine failure persisted. The contact stated that the vehicle was difficult to start, and the engine was making abnormal clanking sounds while driving. The check engine warning light was illuminated. The vehicle was taken back to the dealer several times. The dealer replaced the gas cap, and the check engine warning light was reset; however, the failure persisted. The vehicle was not repaired. The manufacturer was not notified of the failure. The failure mileage was unknown.