NHTSA Complaint #11711975 — 2023 GMC YUKON XL

My family and I received a recall notice from GM. We took the vehicle in promptly and had it "repaired" by an authorized dealer. They replaced the oil cap and placed a sticker in our owner's manual. This Christmas, instead of going to Angel Fire, New Mexico, like we do every year to visit family, we stayed home in the Rio Grande Valley. On December 28, 2025, my family decided to go holiday shopping. With kids home from college, and others off from school, I packed my wife and kids (there are six of us) into our 2023 Yukon XL to go shopping. I was driving down a busy 3 lane road with a 55 mph speed limit. By the Grace of God, I had just turned from the center lane to the right (outer) lane when our Yukon lost ALL POWER and the display read something like "Press Start/Ignition." I was utterly confused because I didn't understand what was happening. The accelerator would not work. My college daughter who was in the back asked "Dad, why did you put it in neutral?" I had not, in fact, put the vehicle in neutral. Scared with the passing traffic and sudden slowing of our Yukon, I had not realized that the vehicle had put me in neutral somehow. I tried to shift or click into the drive, but the vehicle would not respond. At some point my wife started yelling "Memo, GET OVER, GET OVER!!" I was able to coast just into the entrance of a gas station. We waited for a towing company to pick us up. Since the episode, we have now learned about this happening to other people. I can't believe that GM is letting this happen to people. We brought our vehicle in as instructed! We trusted that their "test" showed that our engine was fine. We trusted their alleged fix. I'm still in disbelief that the event occurred. I'm a grown man, and I was frightened when this occurred. I'm thankful to the Lord that one of my kids had not been driving the vehicle, or that we had been on our yearly trip to Angel Fire. Please, please, do your best to ensure that this stops happening to families.