NHTSA Complaint #11711955 — 2019 BMW X3

Starting in July/August 2025, my 2019 BMW X3 (G01) suffered a total failure of multiple safety-critical systems, including the Emergency Call (eCall) system, the rearview camera, and frontal collision/pedestrian alert sensors. These failures were accompanied by a persistent "Emergency Call System Malfunction" warning on the dashboard. BMW Service Information Bulletin SIB 65 12 22 acknowledges a manufacturing defect where the roof-mounted antenna housing seal was "not optimal," leading to water ingress. This water ingress has damaged the Telematics Control Unit (TCB), which manages these safety features. I have contacted BMW North America and local dealerships; however, they have provided a written refusal to repair the damaged internal electronics because the vehicle is out of its original 4-year warranty. Safety Risk: This defect leaves the vehicle in a non-compliant safety state. In the event of a crash, the vehicle cannot automatically notify emergency services (eCall failure). Furthermore, the loss of the rearview camera and collision avoidance systems significantly increases the risk of a crash or injury. BMW is aware of the defect that causes these safety systems to fail but has not issued a safety recall to address the resulting hardware damage. This issue is currently the subject of the Craft v. BMW of North America class-action lawsuit.