NHTSA Complaint #11711944 — 2023 GMC YUKON

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number 11711944
Vehicle 2023 GMC YUKON
Component ENGINE
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State MA

Consumer Description

Car driving down highway at ~70 MPH with wife and our three young kids. Engine spontaneously shut off while driving. Electronic and other systems continued to function (power steering, brakes, lights, screens etc). Dangerous situation but was able to stop car in shoulder. Tried turning car on and off but car would not restart. Police were notified but did not come. Tow truck came and tuck car to a GMC dealer (GMC Danvers). Next day when techs arrived at dealer, they were able to start and drive car without issue. There were no present or stored fault codes other than a warning pertaining to the battery. Battery has been replaced and GMC is stating car is now safe to drive. Because issue could not be replicated by dealer and car did not store any fault codes despite the engine shut off, we question whether the issue has been correctly identified and repaired. We noted to GMC that the issue experienced was the same issue associated with the recent recall (for which the car was previously serviced). At this time we do not believe the work GMC performed under recall properly addressed the known engine shut off issue. We requested GMC and dealer perform another picoscope test to conform no issues with crank shaft. GMC refused to perform the service, despite us offering to pay for the test out of pocket. GMC is not offering any additional solutions to identify the cause of the engine shut off issue.

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