NHTSA Complaint #11711703 — 2021 CHEVROLET SILVERADO 1500

The powertrain transmission system, specifically the torque converter, failed on my 2021 Chevrolet Silverado at approximately 66,000 miles. The vehicle was taken to and inspected by a GM-authorized dealership, Pellegrino Chevrolet, on January 7, at which time the dealership diagnosed a failed torque converter and formally recommended a full transmission replacement due to the risk that metal debris from the failed converter may have contaminated the transmission; the vehicle and affected components are available for inspection upon request. This failure presents a safety risk due to the potential for loss of power, unpredictable drivability, delayed or failed acceleration, or sudden transmission malfunction, and this vehicle is my family’s primary transportation and is used to transport three child car seats. The problem has been confirmed by the GM-authorized dealership and additionally reviewed by four independent mechanics, all of whom advised that replacing only the torque converter would be insufficient. The vehicle has been inspected by the dealership and documented under General Motors Case #87048318; it has not been inspected by police or insurance representatives at this time. Prior to diagnosis, the vehicle exhibited abnormal transmission behavior and drivability symptoms consistent with torque converter failure, which prompted inspection and worsened leading up to the dealer diagnosis.