NHTSA Complaint #11711601 — 2025 CHEVROLET BLAZER

On December 22, 2025, I purchased a brand-new Chevrolet Blazer EV SS from a dealership located approximately 1 hour and 10 minutes away from my home. Immediately after leaving the dealership lot, I noticed a grinding / grunting noise coming from the vehicle. This was not a minor rattle or normal “new car” sound—this was an alarming mechanical noise in a vehicle that had just been sold to me as new. Because the selling dealer is so far away, and because I was concerned about driving a potentially unsafe vehicle long distance, I took it to a closer Chevrolet dealer for evaluation. I first brought the vehicle to Ciocca Chevrolet in West Chester, PA. After assessing the issue, they advised me to open a ticket with General Motors (GM) because they believed there was a legitimate defect that required GM involvement. Shortly after that, I left for the Christmas holidays, but the issue did not go away and I remained extremely concerned that I had just bought a defective vehicle. When I returned, I took the Blazer EV to Del Chevrolet in Paoli, PA for a second opinion and a thorough evaluation. After keeping the car and spending an entire day assessing it, Del Chevrolet acknowledged the problem. Despite two separate dealers identifying and acknowledging the issue, I have been unable to get timely action toward a repair. I have been told that GM is requiring additional testing and, most importantly, that GM is not authorizing Del Chevrolet to order the necessary parts. The dealership has indicated they are essentially stuck waiting for GM approval, which means my brand-new vehicle is in limbo with no clear repair timeline. As of now, the vehicle has only about 140 miles on it. This is a brand-new car that developed a serious noise immediately upon delivery, and I have now been forced into a loaner vehicle. It is Jan 17th. The vehicle is still at Del Chevrolet service center. Del Chevrolet, Fred Beans Chevrolet and GM corporate are involved in resolving this issue.