NHTSA Complaint #11711583 — 2014 TOYOTA PRIUS

SERVICE BRAKES issue reported to NHTSA

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Complaint Details

ODI Number 11711583
Vehicle 2014 TOYOTA PRIUS
Component SERVICE BRAKES
Date of Incident
Date Filed
Mileage N/A miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State AZ

Consumer Description

I was driving on the freeway, and a few lights(including ABS, brake lights) all came on and a beeping noise started, as i immediately lost complete control of my brakes! That God it was late, and no cars were in front of me. The car slowed down as I removed my foot of the gas right away. I tried to pull over as soon as I heard the lights, and that’s when I realized my brakes were completely gone! I was able to stop after about two miles; car stop on its own as it slowed down. Apparently, this was a major known issue and had warranty up to 150k miles. At the time of the incident, my car had about 165k miles. I had the car for years, and no one at the dealer ever mentioned anything about this or even tried to make me aware of it! I called the Toyota dealer and corporate number several times and they declined providing me with any help at all! This caused me fear and traume because I never thought this was possible! It could’ve ended my life and the life of people around me if there were any cars in sight! The problem has been confirmed by a reputable mechanic! He did the repairs! He also called the Toyota dealer and corporate and attempted collecting anything since he found out about the warranty and common issue. They also denied help. No lights were on at all before this incident happened! It all came at once! I even have all records of monthly/ bimonthly complete inspections at the dealer with everything normal on the results!

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