NHTSA Complaint #11711528 — 2022 VOLKSWAGEN TAOS

Component or system that failed or malfunctioned Rear brake rotors and rear brake pads. Both rear rotors have been diagnosed as requiring replacement along with rear brake pads. The front rotors and pads are reported to be in normal condition. The vehicle and all replaced components are available for inspection upon request. Safety risk Degraded rear braking performance increases stopping distance and could lead to brake vibration, uneven braking, or reduced control during emergency braking, posing a potential safety risk to the driver and others. Confirmation or reproduction of the problem The issue has been confirmed by a dealership service department, which recommended replacement of the rear rotors and rear brake pads. The vehicle has approximately 16,000 miles and is just over 4 years old. During the service visit, dealership staff stated that this type of rear brake wear occurs frequently with these vehicles. The dealership also indicated that Volkswagen previously replaced rear rotors and pads under warranty for similar issues at approximately 24,000 miles or 2 years, but that this coverage is no longer available. Because this vehicle was driven significantly less than average, it did not reach those mileage thresholds within that earlier timeframe. Inspections performed The vehicle has been inspected by a dealership service center. It has not been inspected by the manufacturer, police, or insurance representatives at this time. Additional details / driving conditions The vehicle has been driven very infrequently, with low-mileage trips on flat roads in Charleston, South Carolina. There has been no aggressive driving, towing, mountainous driving, or heavy stop-and-go use. The front brakes remain in normal condition. Given the low mileage, light usage, and prior warranty replacements for similar conditions, rear rotor and pad replacement at this mileage appears premature and abnormal.