NHTSA Complaint #11711477 — 2024 TOYOTA RAV4

The contact owned a 2024 Toyota Rav4. The contact stated that while driving at slower speeds at a gas station, attempting to drive into the car wash, the vehicle independently accelerated and crashed into a fence and a nearby tree, where the vehicle came to a stop. No warning light was illuminated. In addition, the contact attempted to depress the brake pedals to stop the vehicle; however, the vehicle continued accelerating and lost control, resulting in the crash. The vehicle was towed and deemed a total loss by the insurance provider. The diagnosis was not available. The local dealer was not contacted. The vehicle was not diagnosed or repaired. The manufacturer was made aware of the failure. The failure mileage was approximately 14,480.