NHTSA Complaint #11711252 — 2024 TOYOTA TACOMA

The spare tire hoist on Tacomas was over tighten at the factory, when I had a flat, used the kit tool to try to lower spare tire, the weak metal failed, unable to lower tire. Took vehicle to Stapp Toyota, they knew all about the problem, they loosen hoist, but would not cover the tool kit under warranty. They wanted me to pay around 300.00 for a new kit. When I got home to try the hoist, I found they had taken my old damaged too kit and replaced it with another damaged. tool kit , not useable. I tired to speak to management at Stapp Toyota, no wants to talk about it. Think about all the Tacomas that have the same problems X 300 dollars = a lot of money. This is a scam someone dreamed up and is working quite well.